Privacy Policy

Last updated: March 2025

Sitement ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website at sitement.uk.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Sitement is a digital marketing agency based in the United Kingdom. We are the data controller for personal data collected through this website. If you have any questions about how we handle your data, please contact us via our contact form.

2. What Data We Collect

We may collect the following personal data when you interact with us:

  • Full name
  • Email address
  • Phone number
  • Business name and website URL (if provided)
  • Message content submitted via our contact form
  • Technical data including IP address, browser type, and pages visited (via Google Analytics)

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide our services
  • Send service-related communications
  • Improve our website and user experience
  • Comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Legitimate interests — to run our business and respond to enquiries
  • Contract performance — to fulfil our obligations to clients
  • Legal obligation — to comply with applicable law
  • Consent — where you have explicitly opted in (e.g. marketing communications)

5. Cookies and Analytics

We use Google Analytics (GA4) to understand how visitors use our website. This may involve setting cookies and collecting anonymised usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Sharing

We may share your data with trusted third-party service providers (such as our contact form delivery service) strictly for the purpose of providing our services. All processors are required to handle your data in compliance with UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Enquiry data is typically retained for up to 2 years unless you request earlier deletion.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data
  • Correct inaccurate data
  • Request erasure of your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us via our contact form. We will respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.